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Friendly Reminder: Show up for Calls

07.10.2014 by Elizabeth // Leave a Comment

IMG_6798I’m writing this blog post while getting paid to work for a client. Why? Because I charge for appointments that aren’t cancelled by 5 the day before.
So it seemed like a good time to remind you that sending reminder emails the day before to confirm appointments, or if you THINK you want to cancel that appointment, do it the day before, not the day of (unless you-or the dog- wake up sick, which does totally happen).
My afternoon got away from me yesterday so I didn’t send a reminder email till this morning, and evidently that was too late- someone’s day was already off and running.
Do you have a process in place with clients to charge for time that’s ignored? It was one of the smarter things I did in my business. And now my clients (almost always) show up, or cancel on time!

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Categories // Lessons Learned, Management, Networking, Sales

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Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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