Yellow Dog Consulting

Sales & Marketing Consulting for solo-preneurs.

  • About
    • Shout Outs From Rad Clients
    • Media
  • Marketing Services
    • Kick Ass Follow Up Templates
  • Blog
  • Mailchimp
  • Free Tools
    • Newsletter Setup Checklist
    • Monthly Marketing Calendar
  • Contact

And When You Complain, You Get What You Need…

06.24.2014 by Elizabeth // Leave a Comment

IMG_6645If you read my newsletter last week (and if you didn’t, fix that!), then you know I bought a new car a couple of weeks ago and had a great buying experience, but not a fabulous follow through experience. So, I thought today (for those interested…) I’d share what happened next…

Last week I got the follow up survey, where I’d been “coached” to give all 10’s to my sales guy. And guess what? I didn’t give all 10’s!

Why? Because he didn’t deserve it- the sales processes doesn’t end just because you got my money, I still had 3 days to return the car, plus lots of friends in my future to sing praises or heed warning about you dude.

Not 15 minutes after I submitted my survey did I have an email in my inbox from the sales rep…

Good morning.  I just came back from vacation today and just received the survey you just filled out which came back as a failing score.  I am sorry this happened and you felt this way.  I have some answers to your questions however:

The answers were great and totally answered my questions. If only his back up person had been this helpful…

And here’s a good lesson to learn: When you go on vacation, make sure that your back up person really has your back.

Tell Your Friends How Awesome this Post Is!

  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • Click to share on X (Opens in new window) X
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to email a link to a friend (Opens in new window) Email
  • Click to print (Opens in new window) Print
  • More
  • Click to share on Pinterest (Opens in new window) Pinterest
  • Click to share on Reddit (Opens in new window) Reddit
  • Click to share on Telegram (Opens in new window) Telegram
  • Click to share on Tumblr (Opens in new window) Tumblr
  • Click to share on WhatsApp (Opens in new window) WhatsApp

Related

Categories // Lessons Learned, Management, Sales

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

About Us

Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

SIGN UP FOR YELLOW DOG NEWS!

Follow Me

  • twitter
  • instagram
  • linkedin
  • envelope-o

© Copyright 2020 Yellow Dog Consulting · All Rights Reserved