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April Customer Service Roundup

04.28.2015 by Elizabeth // Leave a Comment

You know how I love good Customer Service and tend to rant when I get bad customer service. So this month I thought I’d try something new. Here are my favorite customer service experiences for the month…

  1. MeUndies

    photographer_bestYup, I bought underwear online. And they are AWESOME. So I decided to sign up for their monthly club and “treat yo self” each month. I had a hard time figuring out how to do that because it wanted to send me the same pair again. So I went to their customer service page and boy if I wasn’t surprised that “Ryan” my CS rep was incredibly handsome and super helpful. I’m all set. And can’t wait for my May box to arrive!

  2. ThinkGeek IMG_9139

    I found a cool scarf on Think Geek’s site last week AND it was Star Wars, AND they were doing a special where I got a rad pin if I bought $x of Star Wars merch (which I did). And it was 20% off, but then I noticed I could only use ONE PROMO code. No cool pin for me. But when I tried to add the 2nd code? No problem – this is the right way to run a promo – what’s the worst that happens when you are giving something away for free AND have a discount code? You give them both and have a customer for life.

  3. My new CSA

    IMG_8592I signed up for a CSA last month and in my first box I got KALE, which no one ever wants. If you say you want it, you’re lying. So I shot my CSA a note when I saw kale was supposed to come in the next box and said “hey, no kale please, and also no X & Y.” And I got no response which always annoys me. But then my box showed up that week and written on the box were my substitutes for the stuff I didn’t want AND “extras” as an apology for the kale I received. There was so much delicious produce I thought we’d never eat it all!

  4. T-Mobile

    I’ve had terrible cell service since we moved to our new house. I had a client call two weeks ago where my phone dropped the call FIVE times. So I finally did a chat with T-Mobile last week and they said their engineers would check it out and add necessary support to our neighborhood. We’ll see if it works but hey, it wasn’t a “that’s too bad” which is really what I was expecting…

What about you? Did you have any great customer service experiences this month?

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Categories // Lessons Learned, Sales

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Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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