April Customer Service Roundup

You know how I love good Customer Service and tend to rant when I get bad customer service. So this month I thought I’d try something new. Here are my favorite customer service experiences for the month…

1. MeUndies

   Yup, I bought underwear online. And they are AWESOME. So I decided to sign up for their monthly club and “treat yo self” each month. I had a hard time figuring out how to do that because it wanted to send me the same pair again. So I went to their customer service page and boy if I wasn’t surprised that “Ryan” my CS rep was incredibly handsome and super helpful. I’m all set. And can’t wait for my May box to arrive!

2. ThinkGeek 

   I found a cool scarf on Think Geek’s site last week AND it was Star Wars, AND they were doing a special where I got a rad pin if I bought $x of Star Wars merch (which I did). And it was 20% off, but then I noticed I could only use ONE PROMO code. No cool pin for me. But when I tried to add the 2nd code? No problem – this is the right way to run a promo – what’s the worst that happens when you are giving something away for free AND have a discount code? You give them both and have a customer for life.

3. My new CSA

   I signed up for a CSA last month and in my first box I got KALE, which no one ever wants. If you say you want it, you’re lying. So I shot my CSA a note when I saw kale was supposed to come in the next box and said “hey, no kale please, and also no X & Y.” And I got no response which always annoys me. But then my box showed up that week and written on the box were my substitutes for the stuff I didn’t want AND “extras” as an apology for the kale I received. There was so much delicious produce I thought we’d never eat it all!

4. T-Mobile

   I’ve had terrible cell service since we moved to our new house. I had a client call two weeks ago where my phone dropped the call FIVE times. So I finally did a chat with T-Mobile last week and they said their engineers would check it out and add necessary support to our neighborhood. We’ll see if it works but hey, it wasn’t a “that’s too bad” which is really what I was expecting…

What about you? Did you have any great customer service experiences this month?