I love Hank’s veterinarian. She’s amazing. Every time we visit with her, she says hi to me and then gets down on the ground with Hank. She knows all his special quirks (no crates, he knows where the cheese is, he’s a wimp with needles, etc.). She follows up with us, and answers phone calls, and when you’re in a meeting with her, even with a packed waiting room, she’ll answer all our questions and act as if she has no where else to be.
Hank’s having a rough week and he’s spent some time with the Vet. I had a question the day we went to the vet and called towards the end of the day. She called me back after her day was over, and then said she’d leave Hank’s chart on her desk to check on him in the morning. Then she called back first thing in the morning to check on him from overnight.
She’s not getting paid for all this follow up from me. Every little question I have, every little anecdote about how he’s getting better or maintaining, or weirding me out, she listens to, and answers. She could be annoyed at what an overly cautious pet parent I’m being, but she’s not. She listens and answers and calms my neuroses about what’s going on.
Do you treat all your clients like this? I know I’m not this good with mine most of the time…