I have a client who I am having a heck of a time with their Google+ page. Somehow two pages were setup, one is a page, one is a brand, and the client has no idea what the login is for one of them, and G+ isn’t helping me to identify it. I’m SUPER frustrated and trying my best to figure it out and not just blame “stupid google+” for the issue. And, I’m also hoping my client doesn’t blame me for this issue. It’s wasting a lot of time and money and mostly I just want to throw it out the window. SUPER Frustrating.
Yesterday I got a voicemail from a healthcare provider I recently visited. The appointment wasn’t great, and now I’m trying to submit the information to my insurance to get the claim paid to me, since this provider doesn’t bill directly. The voicemail I received was “I just spent a half hour trying to get through to them, and they want this private information I don’t want you to have, and I am so frustrated I might as well just pay you myself so this all goes away.”
So that was SUPER professional, mature and makes me want to hire this person again…Sure it’s not their fault my insurance wants what they want, and it’s OK by me if they don’t want to work directly with the insurance provider. but if you’re in the healthcare industry, you need to either deal with it, or figure out another solution.
It’s always going to be easier to blame someone else to keep up appearances and make yourself look good to your client. And sometimes it really isn’t your fault and making sure the client knows you did all you can is important. But, more often than not, you look like you’re making up excuses when you place the blame on someone else. I hired you to do a job, do it, or tell me you can’t do it up front and we’ll figure out someone who can do it.