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Quick! Apologize!

04.14.2015 by Elizabeth // Leave a Comment

I'm sorry cardThis morning I had 2 emails in my inbox from the same person/company. First was from the company saying here’s a download I requested. I didn’t remember asking for the download, but hey, free stuff!

Then I had an email from the business owner apologizing for accidentally sending something I didn’t ask for. Won’t happen again, all that jazz.

Sure being a solo-prenuer means you can quickly fix issues without having to talk about it with a team or go through multiple management levels to fix the problem, and that’s great. But no matter the size of your company, if you screw up, the faster your apologize, the faster we believe it was an accident and that you’re actually sorry.

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Categories // Lessons Learned, Management, Sales

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Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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