This past weekend my husband, dad & I went to San Diego for some warm weather & beer tasting. It was a GREAT weekend! As the weekend went on I realized that the hotel staff was awesome! Hotels are a great example of customer service and can teach you a lot about sales. Here are 3 things you can learn from an attentive hotel staff about sales:
1. Be Friendly & Ask. Every time we left the hotel the valet staff asked if we needed directions or knew where we were going. Sometimes we had it planned out, but other times, we needed their help. But they asked EVERY time.
2. Help Other Departments. A Concierge noticed I was standing over by the bar area looking to get my water bottle filled up. He came right over to the bar and asked if I needed help. It was SO simple, but made a big difference instead of me waiting around and giving up. Or “that’s not my job, sorry.” I wish I could punch people in the face when it’s “not my job description.” Empower your team to be cross trained and help out when needed, not when it’s convenient.
3. Remember Me. This one can be tricky, but on Monday morning as we were checking out, I chatted with a gal at the cafe area and she asked how the Zoo was. We ended up NOT going to the zoo, but she remembered from Saturday that I had mentioned we were thinking about going to the zoo. I have to admit I didn’t even remember her (I usually remember a face!), but it was so great that she remembered and asked. Make notes about the personal things (how was your daughter’s volleyball game? what was your son for Halloween?), it makes a HUGE difference!