A couple of weeks ago I got an email that a service provider I use left his company and I was being referred to someone else in the firm. Bummer. I liked this guy, I know his leaving is good for him, but it’s a long term relationship kind of thing, I hate finding new people when I have a good one. And it got me thinking…
What if something happens and I needed to refer my clients or prospects to someone else? Who would that person be? Would they take good care of my clients? Would they honor my rates or jack up the prices? Would they treat them like I do? They HAVE to be dog friendly, obviously.
There’s a lot to think about as a small business owner. When someone you do business with leaves, do they have a great team in place that you’re comfortable with, or would you take your business elsewhere? What if you need to take some time off for health or family? Your clients businesses aren’t stopping because yours needs to. Do you have a back up plan? Is it realistic? Do those people involved know?
Something to think about on your dog walk today…
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