Which of you 3 is my contact?

I’m in the very preliminary car shopping phase. Still figuring out what my next car will be. I know what I want, but let’s be honest, the Tesla X is not realistic for this entrepreneur’s budget. So, I’m checking out some cars. The other night I was playing online and submited info to get a price quote and begin the question asking phase. I got 2 emails back to back from the dealership. From 2 different people, Erin & Christine. AND the email  from Erin was signed by Danny.

I appreciate you have setup automated the follow up process, which I FULLY support. If done well. But if I’m going to give you a lot of my money for a car, then I’d like to have ONE point of contact who can actually sell me a car and answer my questions. I don’t want 3 different “internet managers”. What does that even mean? Do you manage sales only through the internet? If I come into the dealership are you my contact? Or are you in charge of the online presence for your company?

I emailed Christine and asked WHO I should be talking to since I seem to have 3 options here.  It’s been a week and no response…

This isn’t the first time that a company I contact has had multiple personality disorder. Make sure you are make contacting your company easy for the CUSTOMER, not for you. But overwhelming and confusing people you lose business.