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Guest Post: Follow Up Inside an NFL Locker Room

11.14.2017 by Elizabeth // 3 Comments

We all know I love follow up and so does my friend Jen Mueller. Jen is a Seattle Seahawks Sideline Reporter and runs Talk Sporty to Me, where she helps you weave sports into every day business conversations. In this week’s guest post I am excited for Jen to share her follow up game plan…

If you were to follow me inside an NFL locker room during the Seahawks weekly media availability you’d notice a couple things. First, it doesn’t look like I’m doing much of anything and secondly, my conversations aren’t as football driven as you’d expect.

Which is exactly how I planned it.

And I do, quite literally, plan out my interactions with the athletes. I’m strategic in the way I approach building relationships to reach best-case scenarios.

Here’s what happens

I start with a “3 Player Max” rule.” As in, I’m not going to try and meet 10 or even five new players at a time. This is the time to be narrow-minded and focus on two, no more than three, people at a time, because the moment I meet those new players I initiate a follow up sequence that follows this timeline.

Make contact within 24-48 Hours. Maximize the initial introduction by having a second point of contact within two days. For me, that could be as simple as a head-nod or a smile in their direction in the locker room. It could be saying “Hi,” as I pass a guy walking through the locker room. It’s a casual exchange, but one that reinforces our initial meeting.

First name exchange within 5-7 days. Get on a first-name basis within a week of the initial introduction. I not only want to stay on a player’s radar, but demonstrate that I’m paying attention. My first-name exchanges sometimes sound like this, “Heck of a catch in practice Tyler.” Or “Justin, I meant to tell you after the game, but that was a great play on third down.” Or “You’re playing my kind of music today Doug!” Adding their first-name to an exchange personalizes the conversation, and helps develop the relationship.

Talk expertise within 10-14 days. Tap into expert opinions and perspective within two weeks of making the introduction. There’s a reason I introduced myself in the first place. Now that I’ve developed a baseline for the relationship, I’ll initiate football-related conversations. Sometimes that’s actually walking up to a player after the game and asking for a post-game interview. Other times, it’s having a mid-week conversation with a player about what I should be looking for in a specific matchup.

Keep ‘em in the loop. Once the relationship is established look for ways to stay connected. Players need to know I care about them on Wednesday, as much as I do on game day. This is another way of saying, don’t be one of those people who only calls, emails, texts or writes when you need something. Maintain relationships that put people first.

The relationships I develop with athletes aren’t much different from the relationships I develop with colleagues and business clients. The conversation topics differ, and the meeting rooms I’m in smell much better than an NFL locker room after a game, but the overall conversation and follow up strategies are the same.

Here’s how it works for you

Identify two or three people you want to connect with. They could be folks you meet at a networking event, an industry conference or perhaps they’re already in your office building. Develop a follow up plan based on the timeline above. Include ways to show up within two days, one week and two weeks along with topics you want to discuss (i.e. their expertise) and subjects you’ve already talked about that can be used as conversation starters.

Oh, and one more thing, don’t wait to put your follow up plan in place. I never know when a player is going to make the biggest play of the game and become my target for a walk-off post-game interview. It’s one of the reasons I’m consistently following up and maintaining relationships throughout the season.

You don’t know who holds the keys to your next biggest opportunity, until you commit to your own follow up strategy.

Sign up for Jen’s fantastic weekly Conversation Starters with a quick recap of the weekend sports news you need to know. AND grab her latest book, The Influential Conversationalist!

Categories // Follow Up

5 Things I Want to See on Your LinkedIn Page

09.07.2017 by Elizabeth // 2 Comments

5 things I want to see on your linkedin pageI talk a lot about LinkedIn when I talk about follow up. Why? Because it’s another great place to connect with your network and keep them informed of your awesomeness on an ongoing basis. But if that profile isn’t fully filled out, it’s time to fix that. You spend hours keeping your Facebook page up to date with the latest and greatest, so why aren’t you doing that for your business? Take 10 minutes in the next week and review what’s working with your LinkedIn and what you may need to update. Here’s 5 things to check out.

  1. Images – I want a professional and up to date headshot of you. No cropped out friends, no hats and sunglasses, I want to see a picture of you. Why? Because if I’m meeting you for coffee and we haven’t met before I need to check to see what you look like. Also – make sure you use that background image!
  2. Summary – The summary portion of your profile is meant to be more personable and conversational. This is your summary about how awesome YOU are. Include your niche and specialties here too.
  3. Contact Information – Make sure your contact information is up to date. If you’ve changed jobs make sure your email is up to date so I can reach out if I need to refer a potential client to you or check in.
  4. Experience – For your current position make sure you have this fully filled out. It can be the about piece from your website if you’re a soloprenuer. Or a piece of your bio. This is where you also where you can list out services you offer in your business.
  5. Recommendations – If you’re really as awesome as you keep telling me (which is annoying FYI, don’t tell people, show people you’re awesome) then you should have some recommendations to back that up. Get a system in place to ask for recommendations. If a client sends you a note about the work you did, ask if they’d be willing to post it online for you. You can request recommendations too. Take a minute to think of 2-3 people you can request recommendations from this week.

LinkedIn is a fantastic business tool that you can use for follow up and networking and growing your business. But if your profile isn’t filled out and you’re hard to find, I’m going to question what else you aren’t taking the time to complete in your business.

Categories // Follow Up, Marketing, Social Media

3 Ways to Automate Your Follow Up

08.09.2017 by Elizabeth // Leave a Comment

I had a call today and we ended up talking a bit about how you automate your follow up. It may sound weird that you would automate something so personal. Sure if someone downloads something from your website you should automate that process and then add them to your newsletter (right?) But what about someone you met networking? How do you “automate” that process? Here’s 3 ways you may not have thought of…

  1. Social Media – If you’ve followed your Kickass Follow up Templates then you’ve already connected with them on social media right? Right. Don’t nag them or harass them. Instead be ACTIVE on your social media. Stay on brand and make sure that if they are also active on that social media platform that they have the opportunity to see you’re alive and kicking and available to connect and be hired.
  2. Your Newsletter – I think of my newsletter as a long term drip campaign. It’s a way to get my name in your inbox and to educate you about my awesomeness. This is what it would look like to work with me. This is how my mind works. This is what you’re missing out on. If I have met with someone and sent them recommendations or a proposal for work, I consider that implied consent to add them to my newsletter list. You may decide to be more (or less) explicit about it, and that’s up to you. But don’t underestimate the power of the newsletter. It’s brought me more business than I could have expected.
  3. Networking – Yes, networking. That thing you did where you met that prospective client you don’t know how to follow up with for the 7th time. People need to see you. They need a reminder you’re alive and kicking and a REAL person. Leave your office, put pants on and go to a networking event. It may take months or even years for someone to finally realize they’re ready to hire you. If you keep showing up, it’s a visual reminder that you are alive and kicking and ready to work with them. When the time is right.

How else can you “automate” such a personal process? In your business can a more formal email automation work or does it need to be more personalized?

Categories // Follow Up, Management, Newsletter, Social Media

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Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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