Yellow Dog Consulting

Sales & Marketing Consulting for solo-preneurs.

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I’m Not an Expert, And Neither are You

07.06.2017 by Elizabeth // Leave a Comment

I was talking to someone the other day and they mentioned they want to be positioned as an expert in their field. As we all know, Malcolm Gladwell says that’ll take us 10,000 hours. Hop to it!

Expert, Guru, Maven – there’s a variety of ways we can present ourselves as an expert in our field. And I’m hoping to  never refer to myself as any of these things. I’m a business owner, who’s found my niche with small business owners, helping them with their newsletter and marketing efforts.

Should I be an expert? Maybe. Should I be on Facebook? Maybe. My ego isn’t at a place where I need you to think I’m the best at something and I have to do ALL THE THINGS to prove it. I have found my success in doing what I like to do, doing it really well and making my clients happy. When I do that, they refer business to me, colleagues refer business to me and I haven’t panicked about where my next client will come from in well over a year.

Are there people who are better at this and have more bells and whistles than I do? Sure. And if that’s what you want, you’re welcome to work with them. I understand. If you want to pay that premium price for an expert who will stick you into their cog, go for it!

I’m grateful to have found my niche and thankful for the clients who want to work with me.

And, when I hire people, this is the method I prefer. I’d much rather you show me how awesome you are instead of tell me.

Categories // Branding, Lessons Learned, Marketing, Sales

Be Friendly to Customer Service

06.22.2017 by Elizabeth // Leave a Comment

The other day I posted this to my Instagram:

PRO TIP: be friendly to customer service folks. A few weeks ago I had a weird issue pop up in @mailchimp so I chatted with a friendly customer support person. I was nice & he was helpful & after we finished the chat and he resolved my issue he sent me a link to order a prize! And now I can’t wait for winter (or to see if norm will let me put it on him tonight after daycare…)

Update – he did:

Norm and the hat

So what are the marketing lessons to be learned here?

  1. If you’re in customer service – kill them with kindness. I’m a paying MailChimp customer and most of my clients are not. And my question was for an account that’s not paying for this technical support. But they answered my question anyway. They could have been an asshole about it, but they were awesome. And I was rewarded for my gratefulness with a new winter hat to terrorize my dog with.
  2. If you’re speaking to customer service: BE NICE. It’s not their fault something happened to you. It’s probably some glitch in code somewhere way down the line that they’re in no way responsible for. Plus – if you’re nice you could win a prize!
  3. Empower your employees! I didn’t need a hat – or any free MailChimp swag. But I’m pretty excited for it! And now I’m writing a blog post singing their praises. Empower your team to reward your customers.
  4. Dog’s in human clothing are always funny.

I hate when I get further by complaining to a company on social media than being able to handle it politely behind chat rooms. Start by being nice and polite. Yes, you can be super frustrated too. I often start out conversations (not the one with MailChimp) with “I’m super frustrated and I know it’s not your fault so I apologize if I accidentally yell or blame you for something outside your control.” That also helps put them at ease. They know they aren’t the villain in this story, but does the customer?

Be Friendly to Customer Service.

Categories // Lessons Learned, Management, Sales

5 Pesky Things Your Newsletter Needs

05.24.2017 by Elizabeth // Leave a Comment

Creating and maintaining a monthly newsletter is HARD. And lately I’ve noticed a few things that are a glaring error to me, but that you may just have missed by not having another set of eyes (cue client responding to MY newsletter last month with a typo in it…). So, here’s 5 pesky things I think your newsletter needs…

  1. Your Social Media Should be Consistent – I love my senator, I really do. But this giant Snapchat and over-linking your social media is too much. Yes, I understand he’s featuring Snapchat as the new social media source. In that case I would move it elsewhere in the newsletter to announce it. One of the reasons I like MailChimp is because they make it easy to share your social media links in a consistent way. And I noticed yesterday that Constant Contact finally made this easier too.

2. Awkward “From” lines – My newsletter always comes from Elizabeth & Norm. People know that a real person (and real dog) are sending them a newsletter or note. Sometimes your business name is okay, but even then I’d include your name. One newsletter I get sends from their name and business (ie: Elizabeth at Yellow Dog Consulting). I want a real person showing up in my inbox, not a business name I don’t automatically recognize (or do recognize because I know them and wonder why it wouldn’t come from their NAME).

3. Inconsistent Signup Forms – This was a fantastic fail I discovered a couple of weeks ago. I received an email from a name and business I don’t recognize, so I opened it to scroll down and unsubscribe. In the process I discovered someone at the company and learned why I was signed up for this newsletter I didn’t ask to be. So, I hit the unsubscribe button and it took me to a landing page to ask why I’ve unsubscribed. I filled it out and then got this response…

unsubscribe successful

You can see why this is an issue right?

What happened? Well, they created a great signup form process and just didn’t know that it would copy over to their unsubscribe page. Take a moment and go through your signup forms to ensure that they’re properly setup and you don’t do this…

4. No Way to Share Your Message – If I read a good newsletter I want to share that with my network on social media. Include those snazzy social media sharing icons in your newsletter. You’ll always find them at the very bottom of my newsletter…

social media sharing

5. My Name – Every newsletter program makes it easy to include your subscribers name. Include it! Every newsletter I create for clients starts with some form of “Hi (Name)!” – I wanted to be greeted. I’ve invited you into my inbox and made the time to open you. The least you could do is remember my name. If your list isn’t consistent with names then make the time to clean that up.

Categories // Lessons Learned, Newsletter

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About Us

Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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Yellow Dog Consulting is focused on helping the entrepreneur succeed when it comes to your sales and marketing goals.You are the expert on your business, let Yellow Dog Consulting be the experts with your sales and marketing.

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