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Holiday Season Marketing Plans

11.20.2017 by Elizabeth // Leave a Comment

It’s Thanksgiving week which means it’s time to figure out what all needs to get done by the end of the year for your business and with your marketing efforts. I’ve written about this before – so instead of rehashing it – I’m just repurposing those blog posts for you this week.

December Decisions for Solo-Prenuers – What do you need to consider doing this holiday season? I have 5 things you should consider, but don’t worry – you don’t have to do them all!

It’s Not Too Late to Think About the Holiday Season – Small Business Saturday is, well, this Saturday. There’s still time to act and a few other ideas to consider.

3 Holiday Questions for Your Business – You know how I feel about things in 3’s – here’s 3 holiday ideas to make sure you consider!

5 Things to Tell Your Client at the End of the Year – You’re moving? Your pricing structure is changing? Rates increasing? Here’s what you need to remember to inform your clients of over the next few weeks…

Have a great Thanksgiving, make sure to take a break and relax, I promise the work will still be there when you get back to your desk in a few days!

Categories // Holidays

Guest Post: Follow Up Inside an NFL Locker Room

11.14.2017 by Elizabeth // 3 Comments

We all know I love follow up and so does my friend Jen Mueller. Jen is a Seattle Seahawks Sideline Reporter and runs Talk Sporty to Me, where she helps you weave sports into every day business conversations. In this week’s guest post I am excited for Jen to share her follow up game plan…

If you were to follow me inside an NFL locker room during the Seahawks weekly media availability you’d notice a couple things. First, it doesn’t look like I’m doing much of anything and secondly, my conversations aren’t as football driven as you’d expect.

Which is exactly how I planned it.

And I do, quite literally, plan out my interactions with the athletes. I’m strategic in the way I approach building relationships to reach best-case scenarios.

Here’s what happens

I start with a “3 Player Max” rule.” As in, I’m not going to try and meet 10 or even five new players at a time. This is the time to be narrow-minded and focus on two, no more than three, people at a time, because the moment I meet those new players I initiate a follow up sequence that follows this timeline.

Make contact within 24-48 Hours. Maximize the initial introduction by having a second point of contact within two days. For me, that could be as simple as a head-nod or a smile in their direction in the locker room. It could be saying “Hi,” as I pass a guy walking through the locker room. It’s a casual exchange, but one that reinforces our initial meeting.

First name exchange within 5-7 days. Get on a first-name basis within a week of the initial introduction. I not only want to stay on a player’s radar, but demonstrate that I’m paying attention. My first-name exchanges sometimes sound like this, “Heck of a catch in practice Tyler.” Or “Justin, I meant to tell you after the game, but that was a great play on third down.” Or “You’re playing my kind of music today Doug!” Adding their first-name to an exchange personalizes the conversation, and helps develop the relationship.

Talk expertise within 10-14 days. Tap into expert opinions and perspective within two weeks of making the introduction. There’s a reason I introduced myself in the first place. Now that I’ve developed a baseline for the relationship, I’ll initiate football-related conversations. Sometimes that’s actually walking up to a player after the game and asking for a post-game interview. Other times, it’s having a mid-week conversation with a player about what I should be looking for in a specific matchup.

Keep ‘em in the loop. Once the relationship is established look for ways to stay connected. Players need to know I care about them on Wednesday, as much as I do on game day. This is another way of saying, don’t be one of those people who only calls, emails, texts or writes when you need something. Maintain relationships that put people first.

The relationships I develop with athletes aren’t much different from the relationships I develop with colleagues and business clients. The conversation topics differ, and the meeting rooms I’m in smell much better than an NFL locker room after a game, but the overall conversation and follow up strategies are the same.

Here’s how it works for you

Identify two or three people you want to connect with. They could be folks you meet at a networking event, an industry conference or perhaps they’re already in your office building. Develop a follow up plan based on the timeline above. Include ways to show up within two days, one week and two weeks along with topics you want to discuss (i.e. their expertise) and subjects you’ve already talked about that can be used as conversation starters.

Oh, and one more thing, don’t wait to put your follow up plan in place. I never know when a player is going to make the biggest play of the game and become my target for a walk-off post-game interview. It’s one of the reasons I’m consistently following up and maintaining relationships throughout the season.

You don’t know who holds the keys to your next biggest opportunity, until you commit to your own follow up strategy.

Sign up for Jen’s fantastic weekly Conversation Starters with a quick recap of the weekend sports news you need to know. AND grab her latest book, The Influential Conversationalist!

Categories // Follow Up

Your Price is Your Price

11.07.2017 by Elizabeth // 3 Comments

your price is your priceI had a massage the other day (#winning) and her payment app gave me an option to leave a tip – which is new. She’s always been a non-tipping massage therapist – so I asked if I could tip her. She said no – and that it’s part of the app and she asked how to remove it but they aren’t having it. So we started talking about it – and I really liked her reasoning for not having tipping.

Her philosophy is that she doesn’t want people to think of massage as a luxury but as part of your wellness plan. She has a good point, I definitely think of massage as part of my wellness program, along with chiropractic care, over the past couple of years more than I used to.

This got me thinking…your price is your price not your price plus 20% (or whatever spare cash you have in your wallet that ends up making it look like you had a terrible experience…) I appreciate, and agree with, her pricing philosophy. I’ve tipped for massages and other services before, and I will again. But, as you’re looking at pricing in your business, consider how you market your pricing.

I don’t negotiate my rates. I work with clients who value my services and the price to work with me. Every time a client wants to nickel and dime me it always ends badly. Luckily after 6+ years they’re easier to spot and haven’t happened in a while. If you like putting out a high price and negotiating to a lower price with a client, then great, you should do that. If you like the rush of getting a tip for services rendered, then go for it.

By setting my pricing structure the way I have (flat fee & project based) I know what I can add on if I want, or if in discussions I realize the project will be easier than it typically is – I can change my rates, but it’s on my terms, not theirs.

What’s your pricing philosophy? Do you price high and negotiate down? Do you allow tipping? Do you have a take it or leave it approach?

Categories // Lessons Learned, Sales

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Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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