Recently I had the opportunity to chat with Mary Lou Kayser at the Play Your Position Podcast. We talked about consistency and follow up and how to make social media work for you. If you’re a small business owner looking for some podcast inspiration – I highly recommend checking out the PYP Podcast, especially this great episode!
Take the Call
Last week I got an email from a colleague who wanted to set up time for a call to catch up. I wanted to hear about what’s going on in their business too. As we started talking, I rambled on about the move to Oregon, how work’s going, Norm, etc. I then asked how their business is going – and the response was “I think I need to hire you to manage my newsletter.”
I’m Listening…
Take the time to take the call. Sure, you’re busy. Sure, you don’t love chatting on the phone. BUT, if I have to listen to you complain that you need more clients but you’re “too busy” for a call, you need to fix something. Not everyone is great on the phone and I get that. Not everyone loves emails or text messaging. And not everyone can meet for coffee 45 minutes away from their house – but DUDE, make the time.
Yes sometimes these calls are just what you think – time to catch up. So, I plan for it. I only block 15 or 30 minutes for it on my calendar and then excuse myself if it really is a catch up call. The more people know what I’m up to and that I’m working and accepting new clients, the more they can be thinking about me. And the more I can be thinking about them.
So You’ve Followed Up…

I had lunch last week with a good friend of mine who I’ve known for years. She is incredibly loyal and never wants to feel like she’s “cheating” on a business owner with their competition. (She’s a way better person than I am) As we were talking, she mentioned that a mutual acquaintance in a direct marketing company had met with her, sold her some items and they even planned to have a party. The party got canceled because someone got sick, and should have been rescheduled. After the initial follow up, this person never asked to reschedule the party and didn’t do follow up from that point forward.
It’s easy to feel like you checked the box – I followed up! #winning #blessed – except, did you? One quick email is great when you know that your contact is in the middle of something else, but when you continue to see that person at networking events, it’s OK to follow up again, either at the event or afterwards by phone or email.
This mutual acquaintance is losing a lot of business from my friend – she would continue to buy products, and additional products and had wanted to share this info with her friends. What a huge lead source you’re losing!
I know I talk a lot about NOT nagging prospects – however if someone at one point was a good lead for you make sure that you’re not the one dropping the ball.
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