Yellow Dog Consulting

Sales & Marketing Consulting for solo-preneurs.

Respecting the Schedule

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norm caught his tail
After a sick week – Norm was so excited for daycare he caught his tail…

I live and breathe by my daily schedule. Because of that, I’m able to be flexible when changes come up. A good friend of mine is a massage therapist and I scheduled an AMAZING massage with her a few weeks out, and since it was on a weekend I mentioned that if she needs to bump my around in the schedule as it fills up, that I’m flexible that day. And her response was awesome…

She said that every time she does bump one client to accommodate another it inevitably ends up a mess. Her belief is that if you scheduled first you win. And I really like that she respects it. The conversation was a good reminder that I need to be better about that. On the other end of the spectrum…

The place I get my nails done is great, and they are ALWAYS hustling. I can usually get an appointment within a day, but often times they’ll call me back and ask if I can come earlier or later in the day. Just this week they called in the morning to see if I could come earlier (nope) then they called an hour before and said to come a half hour later because another appointment showed up.

Respecting your clients and customers that are loyal and consistent should be rewarded. We all have days where the schedule goes out the window and we need to cancel or reschedule, or you’re running late to an appointment, but make sure your priorities are straight and you aren’t burning bridges.

Good Busy v Busy Busy

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good busy
Make sure you aren’t too busy to walk the dog!

When I’m out networking I ask people how they’re doing and often the response is “busy.” Which is a lame answer. So, I ask “good busy, or busy busy.” And I’ll get mixed responses. And it’s fun to watch people stop to think about it. Here’s what I’m asking:

Busy Busy

Busy-Busy is running all over town for appointments you know could be a 20 minute phone call. It’s wasting time networking at events where your target market will never show up. Busy Busy is not having systems in place. Busy Busy is finding the need to stay busy so you can say you’re busy, but none of it is producing new clients or helping you to grow your business.

Good Busy

Good Busy is what we want! You have a full workload, you might be volunteering, spending time with family, work/personal commitments, etc. When you’re “good busy” you have your priorities in check, you’re really focused on what’s moving your business (and life) forward because you’re BUSY.

Good busy is what we all strive for when we’re “busy,” and it’s hard to achieve. It can also mean there’s down time when you aren’t good busy. There are afternoons where I can be done working at 1 because I’m done with my to do list and I don’t need to keep myself busy. When I have that down time it shows me that I have room to grow my business. And that’s AWESOME. So I start to figure out what my schedule will allow (2 new newsletter clients? a large scale marketing project client?) Because I continue to attend networking events that are with my target market, and I have systems in place (my newsletter for example) to touch my network regularly I usually have a pretty healthy pipeline that I can review and work with.

The next time someone asks how you are doing, actually answer their question. And if the answer is “busy,” ask yourself – is it’s good busy or just busy busy?

How 40% of My Traffic Comes from Social Media

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This guy measures his trafficOn (or around) the first of each month I pull a report in Google Analytics for clients to see where traffic to their website is coming from. This month I was looking at my traffic and realized I had a lot (for me) coming from social media. Like 40% a lot. I was really surprised. And I knew exactly how it happened.

A few months back someone tweeted a blog post about how to double your traffic with social media.  And I started doing it. I setup Buffer at the beginning of the year and when I have a new blog post I spend 1 minute (okay maybe 90 seconds) in Buffer getting my post scheduled to go out a few times over the next month. That’s ALL I do.

Okay, maybe not all I do. I’m also engaging with my audience. What? Earlier this week the person who tweeted the article and I tweeted back and forth all morning about books. Like for fun books, not work stuff. ENGAGE. Will he ever be a client? I don’t think so, but people see that I actually engage with others on social media. My most popular tweet this week was about obeying the Olivia Pope diet for dinner. What does ANY of that have to do with work? Nothing. But when I do tweet out my most recent newsletter or blog post, people respect it because I don’t JUST force boring business stuff down your throat (but hopefully this isn’t boring). Be a real person.

Don’t assume that the ONE time you post your latest blog post to social media is when they’re going to be on and able to read it. Share it throughout the day (I always schedule an evening post, it’s how my husband usually finds it!) when your audience is active. Fun fact – Buffer will tell you when your traffic and posting times are best. YAY for a $10 a month tool that’s useful!

My favorite part? the traffic that comes from Facebook. I think we are all aware I’m not the one posting anything there. So someone must be referring to me or my posts there. You can’t measure what you don’t track. Here’s the analytics report I pull for clients each month. See what it shows you. It might not be the right fit. I’m not claiming to be an analytics expert (I mean, novice is generous..) but this is the info that’s interesting and important to me and my clients. Try it out, let me know what you learn!