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Respecting the Schedule

12.14.2016 by Elizabeth // Leave a Comment

norm caught his tail
After a sick week – Norm was so excited for daycare he caught his tail…

I live and breathe by my daily schedule. Because of that, I’m able to be flexible when changes come up. A good friend of mine is a massage therapist and I scheduled an AMAZING massage with her a few weeks out, and since it was on a weekend I mentioned that if she needs to bump my around in the schedule as it fills up, that I’m flexible that day. And her response was awesome…

She said that every time she does bump one client to accommodate another it inevitably ends up a mess. Her belief is that if you scheduled first you win. And I really like that she respects it. The conversation was a good reminder that I need to be better about that. On the other end of the spectrum…

The place I get my nails done is great, and they are ALWAYS hustling. I can usually get an appointment within a day, but often times they’ll call me back and ask if I can come earlier or later in the day. Just this week they called in the morning to see if I could come earlier (nope) then they called an hour before and said to come a half hour later because another appointment showed up.

Respecting your clients and customers that are loyal and consistent should be rewarded. We all have days where the schedule goes out the window and we need to cancel or reschedule, or you’re running late to an appointment, but make sure your priorities are straight and you aren’t burning bridges.

Categories // Lessons Learned, Management, Networking

Seek Help More Often

11.16.2016 by Elizabeth // Leave a Comment

img_3855I was at a luncheon last week and the host was talking about the give and take of networking. It’s a hard line to give too much help and get nothing in return, or to only take and never give. But one point that I really appreciated was:

Seek Help More Often

I’ve spent a lot of time in the past few months becoming very clear that I can’t do it all and I don’t WANT to do it all. I am so eager to help a client out that I don’t realize there’s someone better or more efficient out there than me who should be handling the work.

This doesn’t mean you should go out and hire a VA right away, but it does mean you should take stock of what you need to stop doing yourself in your business. Maybe it’s a piece of business you don’t enjoy (for me, that’s writing for others) that you need to outsource to an accountant or copywriter or designer. Maybe you need to talk with your business partner about the services you’re offering and make sure you’re both doing work you WANT to do.

I’ve been talking with my coach about this over the past few months as well. Changing up services that I don’t really enjoy doing but when I was willing to help anyone with anything I could do. Could doesn’t mean should.

The next time you begrudgingly start a project think through what you’re enjoying about the project and what someone cheaper, faster and more efficient from you might charge to handle it for you.

Categories // Lessons Learned, Management

I Took a Week Off and so Should You

09.07.2016 by Elizabeth // Leave a Comment

take a vacationLast week I took the week off. It was awesome. I didn’t do much, an overnight away, pilates, hanging out with Norm, reading, but the #1 goal: Not Working.

Earlier this summer my friend Mary Lou wrote in her newsletter about taking a vacation. It was the kick in the butt I needed to make it happen. I figured out my tasks for August and realized that if everything went as planned, I could take the week off. A whole week. It sounded like a dream, but not a reality. I’ve taken a long weekend here or there, but most of my “vacations” have been over holiday’s where there’s a lot of traveling and family and “busy-ness” and I needed to CHILL. Sure a week on a beach would have been awesome, but it didn’t happen this time. And that’s OK. It will next year (already scheduled!)

Walking away from my inbox and my task list for a week was just what I needed. I’m back to work this week and refreshed, energized and ready to go. And guess what happened while I was gone? Nothing! Clients were fine, newsletters were scheduled and sent out, no one panicked.

It’s time to stop making excuses about why you can’t afford a vacation or you have too much work to do. For your mental health and the health of your business, it’s time to take a break.

Categories // Lessons Learned, Management

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About Us

Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients around the world. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.

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